Final answer:
Exceptional customer service in business involves treating everyone like an important customer, being clear and professional in communication, taking responsibility for issues, and providing solutions. Staying informed, being personable, and following up with contacts can further enhance the quality of service provided.
Step-by-step explanation:
To provide exceptional customer service, it is important to treat both external and internal customers with the same level of professionalism and resourcefulness. For instance, viewing your manager as an important internal customer can lead to positive feedback and career advancement. Being clear, concise, and to the point is crucial in effective business communication, and avoiding text language helps maintain a professional tone.
Effective customer service includes promptly addressing issues, as in the case mentioned at Gavi's Fast Food Restaurant. Identifying the problem with line-ups during a high-traffic lunch hour, taking responsibility, and implementing a solution with floor markings led to an efficient service workflow and reduced customer complaints. Additionally, providing excellent customer service is demonstrated by maintaining a professional appearance, treating everyone with respect, staying focused at work, and being committed to the company's goals.
The efficiency of your service can be further increased by staying informed about the company and supporting its goals, assisting contacts, responding to requests, and following up with customers when necessary. For example, following up a less responsive email campaign with courteous phone calls can lead to better engagement.