Question

What is the result of using a combination of available resources to educate the digital video customer?

A ) Does little to provide the customer with the record of customer premises equipment(CPE) reference information.

B ) Can confuse the customer resulting in numerous follow-up calls.

C ) Can improve the chances that you are addressing the customer's learning style.

D ) Is recommend when the customer refuses to operate the universal remote control

Answer 1

Using various resources to educate customers on digital video can enhance learning and satisfaction by accommodating different learning styles, but can also lead to confusion if not streamlined. As streaming services like Netflix gain popularity, understanding how to navigate digital video becomes increasingly important.

Step-by-step explanation:

The result of using a combination of available resources to educate the digital video customer can improve the chances that you are addressing the customer's learning style. A diverse approach allows for different types of learning preferences, whether visual, auditory, or hands-on, and this may enhance the customer's understanding and satisfaction. For instance, providing tutorials, FAQs, quick-start guides, or interactive sessions can cater to various preferences. However, an overly complex combination of resources may sometimes confuse the customer, potentially leading to numerous follow-up calls if not implemented well. Furthermore, as the preference for streaming video services like Netflix grows, customer education around digital services becomes even more pertinent.