Final answer:
To enable on-demand SLAs in customer service records, you need to configure the appropriate settings in your system using a customer service software or platform.
Step-by-step explanation:
To enable on-demand Service-Level Agreements (SLAs) in customer service records, you need to configure the appropriate settings in your system.
Typically, this involves using a customer service software or platform that supports SLAs and allows you to define and apply them to specific records. You may need administrative access or permissions to make these changes.
For example, in a CRM system like Salesforce, you can enable SLAs by enabling the Service Contracts feature and defining the necessary SLA templates. Once enabled, the system can automatically apply relevant SLAs to customer service records based on configured criteria.