Final answer:
To configure SMS as a channel in Dynamics 365 using TeleSign, you need the Customer ID, API Key, Secret Key, and Messaging Service ID. These credentials allow you to authenticate and set up SMS messaging services within the Dynamics 365 platform.
Step-by-step explanation:
Configuring SMS as a channel for customer service in Dynamics 365 involves using provider-specific account information. For TeleSign, you will need to gather specific credentials to enable and configure the SMS service correctly.
Typically, the account information required for the TeleSign SMS channel setup includes the following:
- Customer ID: A unique identifier for your account with TeleSign.
- API Key: A secure key used to authenticate API requests to TeleSign.
- Secret Key: Additional security measure for authenticating requests.
- Messaging Service ID: Identifies the messaging service used for sending SMS.
Ensure you have the correct TeleSign account details and follow the Dynamics 365 Customer Service configuration guidelines to set up the SMS channel. Integration usually involves specifying these credentials in the SMS channel setup within Dynamics 365 and testing the configuration to confirm that messages can be sent and received as expected.
In some cases, you may also need to set up message templates and define rules for automated responses or escalation paths, depending on the complexity of the call center's communication strategy.