Final answer:
Top Sentiment Pulse KPI is located in the customer insights or feedback section of an Omnichannel Insights dashboard and it reflects the emotional tone of customer interactions.
Step-by-step explanation:
The question you've asked pertains to the setup and monitoring of Key Performance Indicators (KPIs) within an Omnichannel Insights dashboard. When deploying such a dashboard, it is necessary to select and locate appropriate KPIs to effectively gauge performance.
The KPI in question, Top Sentiment Pulse, is typically located in the customer insights or customer feedback section of an Omnichannel Insights dashboard. This KPI provides valuable data on the general sentiment or emotional tone of customer interactions and feedback across all channels.
By monitoring the Top Sentiment Pulse, you can quickly assess whether customer sentiments are positive, neutral, or negative overall. This allows for rapid response to any emerging issues and helps maintain a positive customer experience. It's important to place this KPI in a prominent position on the dashboard where it can be easily accessed and analyzed alongside other customer-related metrics.