Final answer:
Determining the correctness of system configuration for case management involves assessing case flow, automation, and routing. An incorrect setup is indicated by misassignment and handling issues, while correct setup streamlines operations.
Step-by-step explanation:
Understanding Case Configuration
Knowing if you have set up the configuration of a system correctly or incorrectly is key in systems management. When configuring the number of queues, automatic case creation rules, and routing rule sets for case management in a system, you must align with the operational requirements. If you see that cases are not being assigned as expected or there is confusion in handling, it is likely you have set up the problem incorrectly. Conversely, you know you have set the problem up correctly if cases flow smoothly through the queue, are created automatically as per the rules, and are routed to the correct channels without manual intervention. These indicators show your configuration aligns with operational needs and supports efficient case management.
Indicators of incorrect setup:
- Cases not assigned properly
- Confusion in case handling
- Lack of automation in case creation
Indicators of correct setup:
- Smooth case flow through queues
- Effective automation according to rules
- Proper case routing without manual intervention