Final answer:
After approving an article in Microsoft Dynamics 365 for Customer Service, the next step is to publish it. If an article is reverted to draft status, revise and edit it based on feedback, then use the Review tab in Word to accept or reject changes, and save the updated document.
Step-by-step explanation:
When you are a Microsoft Dynamics 365 for Customer Service administrator working on a knowledge base article and you approve it, your next step should be to publish the article so that it is available to users who need the information. In case you need to revert the article back to draft status, you should consider revising the content based on the feedback received, editing the article as necessary. Throughout this process, utilize the Review tab and tools ribbon in Microsoft Word to accept or reject changes.
It is important to follow these steps carefully:
- Ensure all revisions are addressed, accepting or rejecting each one.
- Delete any comments so they're not present in the final version.
- Check for any remaining red text or comments in the right margin.
- Save the final changes to maintain the updated document.
Also, remember to navigate through changes using the Previous and Next buttons beside the Accept and Reject options within the tools ribbon for an efficient workflow.