Final answer:
An enhanced SLA should be used when a company requires configurations such as SLAs that apply only during business hours, as they allow for more specific and complex conditions.
Step-by-step explanation:
When determining whether to use standard or enhanced service-level agreements (SLAs), it's important to recognize that enhanced SLAs are typically better suited for scenarios where specific configurations are required, such as configuring business hours during which the SLA applies.
Enhanced SLAs often allow for more complex specifications and can be tailored to operate only within set business hours, ensuring that the time commitments for service response and resolution are only active during these periods. Therefore, if a company needs to configure SLAs based on the requirement that the SLA applies only during business hours, an enhanced SLA would be the appropriate choice.
To configure SLAs based on the requirements of your company, it is recommended to use enhanced service-level agreements (SLAs).
Enhanced SLAs allow for more customization and flexibility in configuring business hours and the specific conditions under which the SLAs apply.
With enhanced SLAs, you can set different response and resolution times based on the designated business hours, ensuring that the SLA only applies during those times.