Question

You need to build a personal dashboard that displays the following charts and views:

Charts:
✑ Number of cases by owner and priority
✑ Products with most cases opened
Views:
✑ Display the number of cases opened in a seven-day period
✑ Display the number of escalated cases
Which four actions should you perform in sequence?

Answer 1

To build a personal dashboard with the required charts and views, perform the following actions: identify the data points, collect the necessary data, create the charts, and create the views.

Step-by-step explanation:

1. Identify the data points required for each chart and view. For the 'Number of cases by owner and priority' chart, you will need to track the number of cases for each owner and priority level. For the 'Products with most cases opened' chart, you will need to track the number of cases opened for each product.
2. Collect the necessary data by recording the number of cases for each owner and priority level, as well as the number of cases opened for each product. You can use a database or spreadsheet to store this data.
3. Create the charts using a data visualization tool or programming language. For the 'Number of cases by owner and priority' chart, you can use a bar chart or a stacked bar chart to display the data. For the 'Products with most cases opened' chart, you can use a bar chart or a pie chart.
4. Create the views by querying the data for the desired time frames. To display the number of cases opened in a seven-day period, filter the data based on the date range. To display the number of escalated cases, filter the data based on the case status.