Question

You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays. Which three actions should you perform in sequence?

Answer 1

To create a list of holidays and ensure that existing service-level agreements (SLAs) observe those holidays, the following three actions should be performed in sequence: (1) Create a list of holidays, (2) Review existing SLAs, and (3) Make necessary adjustments to SLAs.

Step-by-step explanation:

1. Create a list of holidays
2. Review existing service-level agreements (SLAs)
3. Ensure that the SLAs observe the holidays

When creating a list of holidays, you should identify all the relevant holidays that need to be considered. Then, review the existing SLAs to understand their current provisions. Finally, make necessary adjustments to ensure that the SLAs accommodate the holidays and any associated changes in service expectations.