Final answer:
To confirm the correct setup of a scenario where cases phoned in are directed to the appropriate representatives, look for efficient call routing, clear responsibilities among representatives, and positive performance indicators like proper call handling and customer satisfaction.
Step-by-step explanation:
To determine if you have set up the problem correctly in a scenario where you need to ensure that cases phoned in can be separated and taken only by the applicable representative, you'd look for a few indicators. Firstly, an incorrect setup can often be identified if the system is not properly routing calls to the right representatives or if there is confusion among representatives about which calls they should handle. This can lead to inefficiencies, customer dissatisfaction, and potential loss of business.
On the other hand, a correct setup would be indicated by a smooth operation where calls are being appropriately directed to the correct representatives based on predefined criteria such as product line, language, or region. Furthermore, representatives would have a clear understanding of their responsibilities and the types of calls they are meant to handle. Verification of the setup's effectiveness may include monitoring call handling metrics, and getting feedback from customers and staff.
Key performance indicators (KPIs), such as the number of calls correctly routed or resolution times, would also play a crucial role in evaluating the success of the configuration. If the representatives are managing their calls efficiently and customers are being served effectively, these are both signs of a correct system setup.