Question

You need to create service-level agreements (SLAs) to meet company requirements. What SLA types should you use for the following:

Requirement: Add success actions to an SLA

Answer 1

When adding success actions to an SLA, three commonly used types are Response Time SLA, Resolution Time SLA, and Availability SLA.

Step-by-step explanation:

When creating SLAs to meet company requirements, you can use different types of SLAs depending on the specific needs of the organization. In the case of adding success actions to an SLA, three commonly used SLA types are:

1. Response Time SLA: This type of SLA focuses on the time it takes for a service provider to respond to a request or incident. It ensures that the service provider acknowledges the request within a specified timeframe.
2. Resolution Time SLA: This type of SLA sets expectations for the time it will take to resolve a request or incident. It includes the time from when the service provider acknowledges the request to when the issue is resolved and the desired outcome is achieved.
3. Availability SLA: This type of SLA measures the uptime or availability of a service. It specifies the minimum percentage of time that the service should be available for users.