Final answer:
In Dynamics 365 for Customer Service, when a case status is set to Resolved, the status reason indicates the final outcome, such as 'Problem Solved' or 'Information Provided', and can be customized according to the organization's workflow.
Step-by-step explanation:
The Dynamics 365 for Customer Service platform includes a range of customizable case statuses and status reasons designed to help organizations track and manage their customer service processes. When a case is set to the status of Resolved, the status reason indicates the final outcome or condition of the case. Common status reasons associated with the Resolved status might include 'Problem Solved', 'Information Provided', or 'Customer No Longer Responding'. Each organization can customize these reasons to best fit their service workflow.