Final answer:
The Case Volume by Channel dashboard in Dynamics 365 Customer Service Insights is best for viewing the number of active, cancelled, or resolved cases per channel, providing clear visualization and analytics to aid in improving customer service strategies.
Step-by-step explanation:
If you are evaluating Dynamics 365 Customer Service Insights and looking to view the number of active, cancelled, or resolved cases per channel, the recommended dashboard is the Case Volume by Channel dashboard. This dashboard presents a clear visualization of case metrics segmented by the different channels through which customers may contact your service team, such as email, phone, or social media. It enables a company to easily analyze where the majority of their customer interactions are occurring and the current status of those cases, whether they're active, cancelled, or resolved.
This dashboard is especially useful for identifying trends in the volume of cases over time, which can help in allocating resources more efficiently and improving customer service strategies. The dashboard's visual representation of data, often through charts and graphs, allows for quick comprehension and actionable insights.