Question

You are a help desk representative for an organization using Dynamics 365 Customer Service.Users need to search within the system for similar cases. None of the out-of-the-box settings have been changed.You need to determine which search features are available for use by default. Which two search features are available?

Answer 1

Two search features available in Dynamics 365 Customer Service are Quick Find and Global Search.

Step-by-step explanation:

In Dynamics 365 Customer Service, there are two search features available by default:

1. Quick Find: This feature allows users to perform a keyword search across multiple entities in the system. Users can enter search terms and the system will return results that match those terms.
2. Global Search: This feature enables users to search for records within a specific entity. Users can enter keywords and the system will display results that match the search criteria.

Both the Quick Find and Global Search features provide users with powerful tools to search for similar cases or records within Dynamics 365 Customer Service.