Question

You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule. You need to ensure that the schedule shows the correct time zone for available customer service hours. What should you do?

Answer 1

To show the correct time zone for available customer service hours on a Dynamics 365 Customer Service schedule, set the system's time zone to reflect the customer service team's location and check the Schedule of Work regularly.

Step-by-step explanation:

To ensure that a Dynamics 365 Customer Service schedule shows the correct time zone for available customer service hours, you should set the time zone within the system settings to match the location where the customer service operations are based. When creating the schedule in Dynamics 365, you will typically find an option to specify the time zone for your customer service team's working hours. It is crucial to select the correct time zone to ensure that your team members show up on time and that customer service is available during the appropriate hours.

Moreover, as a best practice, always check the Schedule of Work for specific dates of availability and due dates for activities and ensure that team members understand their schedules. Communication and consistency are key in maintaining a reliable customer service operation. Encourage your team to plan their time accordingly and work on their assigned tasks throughout the week to maintain a high level of customer service.