Question

A company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. You will be going on a vacation. You need to assign the case to someone else. What should you do?

Answer 1

To assign the case to someone else in Dynamics 365 for Customer Service, open the case from the queue, click on the 'Assign' button, choose the appropriate user or team, and save the changes.

Step-by-step explanation:

To assign the case to someone else in Dynamics 365 for Customer Service, follow these steps:

1. Open the case from the queue.
2. Click on the 'Assign' button.
3. Choose the appropriate user or team to assign the case to.
4. Save the changes.

By following these steps, you will be able to assign the case to someone else before going on vacation.