Final answer:
To correct the issue where all child cases close when the parent case does, review and adjust the system's case settings or workflows. Confirm proper setup by ensuring the adjusted settings reflect the desired independent treatment of child cases. Test the changes with different case scenarios to ensure they behave as expected.
Step-by-step explanation:
When configuring a system's behavior for child cases, especially if you observe that all child cases are being closed when the parent case is closed, it is important to adjust the settings responsible for this. To verify if the issue has been set up incorrectly, you need to check the system's automated workflows or parent-child case settings that may be enforcing this rule and compare it to the expected behavior. If the current configuration leads to the automatic closure of child cases, but the desired outcome is to treat each case independently, then the setup is incorrect.
To confirm that you've set the problem up correctly, you will need to review the configuration settings again after making the necessary adjustments. The correct setup should align with the operational policies of the system, meaning the closure of a parent case should not result in the automatic closure of its child cases unless explicitly required by those policies. Testing various scenarios where a parent case is closed should show that child cases remain active unless manually closed or are otherwise behaving as per the new configuration.
It is important to understand the specific needs of the organization regarding different custody arrangements for cases. Applying a one-size-fits-all policy may not work for all cases, and some may require individual attention and nuanced handling based on their relationship to the parent case.