Question

A company uses Dynamics 365 for Customer Service. You need to document the case resolution process. How are each of the cases resolved?

Case: Total time for a case is set to four hours. Billable time is set to six hours.

Answer 1

In Dynamics 365 for Customer Service, cases are resolved based on the specified total time and billable time. The total time for a case is set to four hours, while the billable time is set to six hours.

Step-by-step explanation:

In Dynamics 365 for Customer Service, cases are resolved based on the specified total time and billable time. In this case, the total time for a case is set to four hours, while the billable time is set to six hours.

This means that the company allows a maximum of four hours for resolving a case, but can bill up to six hours for the time spent on the case.