Question

Customer service manager cannot create new entitlements for customer service representatives. You need to ensure that customer service managers can add new entitlement templates and knowledge base records for customer service representatives.

Which access levels should you apply?
Action: Create knowledgebase records

Answer 1

To enable customer service managers to create new entitlement templates and knowledge base records for customer service representatives, they need to be given the appropriate access levels.

Step-by-step explanation:

Customer service managers need to have the appropriate access levels in order to create new entitlement templates and knowledge base records for customer service representatives.

To enable this, the customer service managers should be assigned the necessary privileges or roles which grant them the required access.

Depending on the system or application being used, the specific access levels may vary. However, typically, customer service managers would need to be given administrative or supervisory privileges, allowing them to create, modify, and delete entitlement templates and knowledge base records.