Final answer:
The Bot Resolution Time KPI is typically located in the Customer Service or Support section of the Omnichannel Insights dashboard. Monitoring this KPI helps assess the efficiency and effectiveness of the chatbot in resolving customer inquiries.
Step-by-step explanation:
The KPI 'Bot Resolution Time' in the Omnichannel Insights dashboard is usually found in the 'Customer Service' or 'Support' section. The average time it takes a chatbot to respond to a customer's question or problem is measured by this KPI. You can evaluate the efficacy and efficiency of your chatbot in giving customers timely solutions by keeping an eye on the Bot Resolution Time KPI. The functionality or training of the chatbot may need to be improved if the Bot Resolution Time is high.
Using this KPI data, you can make data-driven decisions to optimize your customer service processes and enhance the overall customer experience.