Question

You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for review.You approve some articles and revert some articles to draft status.For each action, what should you do next?

Action: Revert to Draft

Answer 1

To revert an article to draft status, open the document, review it, and reject any revisions. Delete comments and save the changes.

Step-by-step explanation:

Action: Revert to Draft

1. Open the document you want to review, and click the Review tab above the tools ribbon.
2. Read the draft as you normally would, looking for areas to comment on.
3. Note the places where you can provide positive comments as well as possible places for revision.
4. To reject a revision, click Reject in the tools ribbon.
5. When you finish, be sure you have accepted or rejected all of the edits and deleted all comments so that they don't appear in the final draft.
6. Check that no red text remains in the paper and that no comments remain in the right margin.
7. When you are finished, be sure to save your changes.