Final answer:
To prevent confusion and alienation, avoid using technical terms with customers, favoring clear and respectful language that they can understand. Representing uncertainty and being open to feedback can further improve the effectiveness of the communication. Maintaining professionalism in both face-to-face and online interactions is critical for clear and accessible messaging.
Step-by-step explanation:
You should not use technical terms when talking to the customer because doing so can lead to misunderstandings and a sense of alienation if the customer is not familiar with specific terms or jargon. Effective communication involves enunciating clearly and using respectful language that the audience can easily understand. To avoid confusion, it's best to avoid using abstract and complex terms, which can sometimes impress but often confuse readers. Accepting feedback on your communication style can also help you identify when your language may be too technical for some audiences. Moreover, representing uncertainty with phrases like "it seems" or "possibly" can invite the listener into a more constructive conversation without overwhelming them with authority.
It's important to consider the reader's perspective: how much background information they have, which terms need definition, and overall, how the language you use could impact your message's clarity. By avoiding technical language, you maintain a professional demeanor while ensuring that your message is accessible to the customer. This is also