Question

You need to implement queues to manage cases. Which queue types should you use for this scenario?

Set up an escalation queue that enables only upper management to review the tickets

Answer 1

To set up an escalation queue that enables only upper management to review the tickets, you should use a Priority Queue.

Step-by-step explanation:

To set up an escalation queue that enables only upper management to review the tickets, you should use a Priority Queue. A Priority Queue is a type of queue data structure where each element in the queue has a priority assigned to it. In this scenario, you can assign a higher priority to the tickets that need to be reviewed by upper management. When retrieving tickets from the queue, the highest-priority ticket will be dequeued first, ensuring that only upper management can review them.