Question

You need to implement queues to meet company requirements. Which types of queues should you use?

Requirement: Assign cases to teams and share cases with select teams based on product types

Answer 1

Based on the company requirements, two types of queues should be used: Case Assigning Queue and Product-Type Queue.

Step-by-step explanation:

Based on the given requirements, two types of queues can be used:

1. Case Assigning Queue: This queue can be used to assign cases to teams. Each team can be assigned cases in a sequential or round-robin manner, allowing for fair distribution of workload.
2. Product-Type Queue: This queue can be used to share cases with select teams based on product types. Cases with similar product types can be placed in the same queue, and then selectively shared with teams that handle those specific product types.