Question

Members of the customer support staff must not be available on public holidays in the year 2021.You need to configure holiday schedules. Which actions should you perform to:

Configure schedule settings

Answer 1

To configure holiday schedules for the customer support staff in 2021, follow these steps: identify public holidays, access schedule settings, and specify non-working days.

Step-by-step explanation:

To configure holiday schedules for the customer support staff, follow these steps:

1. Identify the public holidays in the year 2021 when customer support staff should not be available.
2. Access the schedule settings in the customer support system.
3. Specify the dates of the public holidays as non-working days in the system.

By configuring the schedule settings in this way, the customer support staff will not be available on public holidays in 2021.