Question

You are configuring the advanced similarity rules. You create a similarity rule on cases and put an exact match for the Modified On field in the Match Fields tab. You test the rule and discover that exact matches do not appear. You need to determine why the rule is not working. What are two possible reasons why the rule is not working?

Answer 1

There could be two possible reasons why the rule is not working: 1) The Modified On field is not being populated with the correct value. 2) The similarity threshold set for the rule is too strict, and exact matches are not being considered as similar.

Step-by-step explanation:

There could be two possible reasons why the rule is not working:

1. The Modified On field is not being populated with the correct value.
2. The similarity threshold set for the rule is too strict, and exact matches are not being considered as similar.

To troubleshoot the issue, you can verify the value of the Modified On field for the cases where you expect an exact match. Ensure that the field is being populated correctly and in the expected format. Additionally, check the similarity threshold defined for the rule and adjust it accordingly if it is preventing exact matches from appearing.