Final answer:
Consumers tend to tell an average of 15 people about poor service. The average number of people a consumer tells after receiving poor service is commonly cited as 15 to 20, but it can be much higher with the spread of opinions through social media.
Step-by-step explanation:
When consumers receive poor service, they tend to share their negative experiences with others. According to research, on average, consumers tell about 15 people about their bad service experiences. This is known as the 'multiplier effect' of customer dissatisfaction, where unhappy customers can have a significant impact on a business's reputation.
The average number of people a consumer tells after receiving poor service is commonly cited as 15 to 20, but it can be much higher with the spread of opinions through social media.
The question pertains to the average number of people a consumer tells after experiencing poor service. While specific data on this is not presented within the provided reference information, numerous studies and customer service reports suggest that individuals are more likely to share negative experiences with a larger group of people compared to positive ones. This is often due to the psychological impact of a negative experience and the human tendency to warn others about potential pitfalls. In the realm of customer service and business analysis, this aspect of consumer behavior is critical as it relates to the spread of reputation and consumer perception. Although the exact number can vary, and the provided references do not directly answer this question, a commonly cited figure is that consumers who have had a poor service experience tell an average of 15 to 20 people about it. However, with the advent of social media, this number can be significantly higher as poor reviews can easily be shared with hundreds or even thousands of individuals online.