Final answer:
Responding to clients with empathy involves acknowledging and affirming their emotions to establish a trust-based relationship and ensure clear communication. It helps in improving client satisfaction and fostering positive connections.
Step-by-step explanation:
When you respond to clients with empathy, you acknowledge and affirm their emotional state. This approach is crucial in building a trust-based relationship and ensuring clear communication. One must listen attentively, validate their feelings, and express understanding in an authentic manner. By affirming the client's experience, a positive connection is established, enhancing the client's perception of the service and their overall satisfaction.