Final answer:
A satisfied client is more likely to tell other people about their positive experience with a business, acting as a form of brand advocacy. Dissatisfied customers might also share their experiences, usually out of frustration or the desire for retribution.
Step-by-step explanation:
A satisfied client is more likely to tell other people of his/her experience than a dissatisfied one. This behavior is explained by various customer satisfaction and business referral theories. While both satisfied and dissatisfied customers are likely to share their experiences, the extent and reasons may differ significantly. A satisfied customer may share their positive experience as a form of brand advocacy, often motivated by their desire to support a business they value. On the other hand, a dissatisfied customer might share their negative experience due to frustration or the desire for retribution, but often the intensity of negative emotions compels them to express their dissatisfaction to a wider audience, sometimes making them more likely to speak out than those who have had positive experiences.