Final answer:
Three examples of what not to say or ask a customer and the reasons behind it.
Step-by-step explanation:
Three examples of what not to say or ask a customer are:
- I cannot be certain, but... -
- This statement suggests that you are unfamiliar with the topic and may undermine the customer's confidence in your knowledge and ability to assist them.
- Using text language such as 'u' or 'r' -
- This is not accepted as proper business communication and can come across as unprofessional and disrespectful.
- Asking personal and discriminatory questions -
- Questions about someone's race, gender, religion, or other protected characteristics should never be asked as they are illegal and can lead to discrimination.
- It is important to treat all customers with respect and fairness.
By avoiding these statements and questions, you can maintain a professional and respectful customer service interaction, ensuring the customers feel heard and valued.