Question

Flowchart of a business hierarchy for a store. the b d o, cashier, and officer send messages to the branch manager. the BDO sends messages to the marketing manager then the branch manager. the cashier sends messages to the finance manager then the branch manager. the officer sends messages to the operation manager then the branch manager. the flowchart above illustrates which type of organizational message?

a. upward
b. lateral
c. grapevine
d. downward

Answer 1

The flowchart illustrates an upward communication pattern in a business hierarchy, where messages from the BDO, cashier, and officer ascend through mid-level managers before reaching the branch manager.

Step-by-step explanation:

The flowchart described in the question represents a hierarchy of authority within a store's organizational structure, where messages flow through different levels of positions toward the branch manager. The BDO (Business Development Officer) sends messages to the marketing manager and then to the branch manager, the cashier communicates with the finance manager before it reaches the branch manager, and the officer communicates with the operation manager, which then is passed on to the branch manager. This flow of communication is known as upward communication, where information moves from the lower levels of the organization to the higher levels.