Final answer:
When customers do not articulate their complaints, they typically forget about them and go about their business as usual. In the context of business, this implies that businesses should actively encourage customers to provide feedback and express their concerns to improve their products or services.
Step-by-step explanation:
In the context of business, the statement suggests that when customers fail to express their complaints, they tend to forget about them and continue with their usual activities.
This behavior is common because customers may assume that someone else will address their concerns, or they may simply not want to get involved in the complaint process.
However, it is important for businesses to encourage customers to provide feedback and express their concerns, as doing so can help them improve their products or services.