Final answer:
Offering exceptional customer service and following rules are both critical for success and job security in a business. Competing by charging the 'going rate' is essential to retain customers, and breaking norms can have serious professional consequences.
Step-by-step explanation:
The question pertains to maintaining exceptional customer service and adherence to rules within a business context, particularly in relation to internal stakeholders such as a manager. Offering exceptional customer service should be a priority as this can lead to positive feedback, opportunities for growth, and increased job satisfaction. However, it's crucial to balance this with adherence to workplace rules and norms to maintain professional integrity and job security. Charging the "going rate" is a common business practice to stay competitive and retain customers, as deviating from this standard can lead customers to buy from competitors.
This principle highlights the importance of understanding market dynamics in providing exceptional customer service. Moreover, breaking norms or values, such as bending rules for customers, might lead to short-term gains but can have long-term negative consequences, as it may result in job termination or damage to reputation.