Final answer:
Company-centric approaches to business operations can lead to customer service neglect due to outsourcing, a focus on operational efficiency, and a reduced emphasis on location-based resources. Companies may prioritize cost-saving measures over the customer experience, affecting job structures and the availability of customer-facing positions.
Step-by-step explanation:
When discussing company-centric reasons for the neglect of customer service (CS), it is important to consider the broader economic trends and business practices. The outsourcing of jobs, both in the blue-collar and white-collar sectors, to countries with lower labor costs can have a significant impact. This shift in employment to places like India and Canada, where labor is cheaper, has not only reduced the number of available jobs but also impacted the number of supervisory and managerial positions as companies strive for leaner organizational structures.
This global distribution of labor means that some companies no longer need to be in close proximity to certain resources like an iron mine. However, the relevance of location can shift depending on the industry. When businesses do cluster together, it often indicates non-price competitive strategies, such as innovation, specialization, or quality service offerings that differentiate them in the marketplace.
The consequences of these trends suggest a shift in company priorities from quality customer service to cost-cutting and efficiency, sometimes at the expense of traditional customer service. In a company-centric model, internal focus on profitability and operational efficiency may inadvertently result in diminished customer service standards.