Final answer:
In a business setting, it is important for sales associates to be knowledgeable and confident in answering customer inquiries. When facing challenges in providing accurate answers, it is advisable to actively listen to the customer, seek assistance from more experienced associates, and take the initiative to study and learn about the products or services being offered.
Step-by-step explanation:
In this situation, the subject is Business and the grade level is High School. The scenario describes a sales associate who hears another associate struggling to answer customer questions. This could be a common challenge in a retail environment, but it is important for sales associates to be knowledgeable and confident in answering customer inquiries.
In order to address this issue, the struggling associate can take several steps. First, they should actively listen to the customer's question, ensuring they fully understand what is being asked. They can then seek assistance from a more experienced associate or supervisor to provide accurate answers to the customer. Additionally, they can take the initiative to study and learn about the products or services being offered, so they can confidently respond to customer inquiries in the future.
By improving their knowledge and communication skills, the struggling associate can become a valuable asset to the sales team, providing better customer service and ensuring customer satisfaction.