Final answer:
To use Field Service Management (FSM) with Customer Service Management (CSM), you will need the FSM plugin. The FSM plugin is a software extension that adds additional functionality to the CSM system. It allows companies to manage their field service operations, such as assigning and tracking tasks, scheduling appointments, and monitoring field technicians.
Step-by-step explanation:
To use Field Service Management (FSM) with Customer Service Management (CSM), you will need the FSM plugin. The FSM plugin is a software extension that adds additional functionality to the CSM system. It allows companies to manage their field service operations, such as assigning and tracking tasks, scheduling appointments, and monitoring field technicians.
The FSM plugin integrates with the CSM platform, providing a seamless experience for both the customer service team and the field service technicians. With the FSM plugin, companies can improve efficiency, streamline their operations, and enhance the overall customer experience.
In addition to the FSM plugin, companies may also require other plugins or modules depending on their specific requirements. It is important to consult the software provider or documentation for the specific Field Service Management system being used to ensure compatibility with Customer Service Management.