Question

Which of the following actions taken by a service provider could enhance customer satisfaction?

a. sell features, not benefits

b. deal with multiple customers at a time

c. stays abreast of competition

d. refrain from knowing customer

Answer 1

Service providers can enhance customer satisfaction by staying abreast of competition and dealing with multiple customers at a time.

Step-by-step explanation:

One of the ways a service provider can enhance customer satisfaction is by staying abreast of competition. By keeping up with what competitors are offering, the service provider can make improvements and offer better features or benefits to their customers, which can lead to higher satisfaction. Another action that can enhance customer satisfaction is dealing with multiple customers at a time. This reduces waiting time for customers and shows efficiency in serving their needs.