Final answer:
The best follow-up by a sales associate includes confirming the delivery details, providing contact information, offering installation services or guidance, reviewing the return policy and warranty, and giving a thank you and reminder call on the day of delivery.
Step-by-step explanation:
The best follow-up by a sales associate after a washer and dryer are purchased and scheduled for delivery the next day would involve several key customer service actions. Firstly, the sales associate should confirm the delivery details with the customer, including the date, time, and location. The associate should also provide contact information in case the customer has any questions or needs to reschedule. Additionally, the associate could offer helpful pre-delivery tips, such as ensuring there is a clear path for delivery and that old appliances are disconnected if applicable.
Next, the sales associate might offer installation services, if available, or guide how to set up the appliances. It's also advantageous to review the return policy and warranty information with the customer to ensure they feel confident about their purchase. Finally, a sincere thank you along with a reminder call or message on the day of delivery can enhance the customer experience and build brand loyalty.