Final answer:
Virtual agents in Tier 1 Support can automate tasks like password resets, manage FAQs, and route tickets, enhancing efficiency by allowing human agents to focus on more complex issues.
Step-by-step explanation:
Virtual agents are capable of automating a variety of typical Tier 1 Support tasks, which are often routine and time-consuming activities that do not require advanced technical expertise. These tasks include password resets, handling standard FAQs, and ticket routing. Virtual agents utilize artificial intelligence and natural language processing to understand and resolve basic user inquiries and issues, thus improving the efficiency of the support team by freeing up human agents to handle more complex queries.