Final answer:
Positive morality and good values in customer service involve making ethical decisions that reflect high moral standards, often benefiting both the business and societal norms. Actions are derived from character, with the goal of fostering trust and loyalty, while carefully navigating justifications that might appeal to a higher authority but could potentially be unethical.
Step-by-step explanation:
Acting with positive morality and good values in customer service refers to responding to challenges or issues with a behavior that reflects ethical principles and high moral standards. Philosophical theories often argue that right action flows from right character, and the criterion used for determining moral conduct can be based on consequences, duty, or character. In a business scenario, this could involve the application of ethical decision-making to ensure outcomes that benefit not only the business's performance but also uphold societal expectations and norms.
For example, if a customer service representative encounters a dissatisfied customer, acting with integrity may involve listening empathetically, acknowledging the problem, offering a fair solution, and following through with a commitment to resolve the issue. This practice is not only about the immediate resolution but also contributes to building a positive reputation for the business. By doing so, employees can avoid negative cultural sanctions and instead foster trust and loyalty among customers.
In certain cases, individuals may Appeal to a Higher Authority to justify actions that on the surface might seem unethical, such as taking resources from the company for what they believe is a 'greater good.' However, this kind of justification needs to be carefully scrutinized to ensure that it truly aligns with ethical business practices and is not a misconstrued implementation of ethical reasoning.