Final answer:
The Agent Workspace in Zendesk does not require any specific plugins, but there are various apps and integrations that can enhance its functionality.
Step-by-step explanation:
The Agent Workspace in Zendesk is a powerful tool for managing customer support interactions. It does not require any specific plugins to function, as it is a native feature of the Zendesk platform. However, there are various apps and integrations that can enhance the functionality of the Agent Workspace. Some popular examples include:
- Knowledge Base Integration: This plugin allows agents to easily access and search the knowledge base for relevant information during customer interactions.
- Chat Integration: With this plugin, agents can engage in real-time chat conversations with customers directly from the Agent Workspace.
- CRM Integration: This plugin enables agents to view and manage customer information seamlessly within the Agent Workspace.
These plugins can streamline the customer support process and improve agent efficiency within the Agent Workspace.