Final answer:
The state that indicates the analyst is ready to take calls in an ACD is called Available.
Step-by-step explanation:
In an Automatic Call Distributor (ACD), the state that indicates the analyst is ready to take calls is called the Available state. In this state, the analyst has completed any necessary preparations and is waiting to receive incoming calls from clients or customers.
For example, let's say an analyst is working in a call center. When they finish their previous call and are ready to take the next call, they indicate their availability by switching to the Available state in the ACD software.
By being in the Available state, the analyst can efficiently handle incoming calls, providing support, answering queries, or addressing any issues that the callers may have.