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1 vote
False. Since they are only be suggested to the CSR to discuss to the customer, they do not have to be run during an interaction.

User Dwaynemac
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1 Answer

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Final answer:

Scripts suggested to CSR in customer service interactions do not have to be run during the interaction, they serve as a guide.

Step-by-step explanation:

In the context of customer service, the question refers to suggesting solutions to a Customer Service Representative (CSR) to discuss with a customer. These suggestions, known as scripts, do not have to be run during the interaction. Instead, they serve as a guide for the CSR, giving them potential solutions or responses to offer the customer. The CSR can select the most appropriate script based on the situation and their judgment.

User Clay Ver Valen
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