28.8k views
2 votes
False. The Composite can display data that is both from Pega Customer service applications and from your company's system of record.

1 Answer

7 votes

Final answer:

The Composite in Pega Customer Service applications can display data from multiple sources, including Pega's services and a company's system of record, enabling a unified customer service experience.

Step-by-step explanation:

The statement addresses the capabilities of the Composite feature in Pega Customer Service applications. The Composite is a tool that aggregates and displays data from multiple sources, which can include both data intrinsic to Pega's suite of services and data from external entities, such as a company's own system of record. This allows for a more streamlined user experience, where customer service representatives have access to a comprehensive view of customer information, without the need to toggle between different systems and interfaces.

User Itwarilal
by
8.9k points