Final answer:
Pega Customer Service is a software application used for customer service that focuses on providing a process centric view. It can tailor a process based on customer attributes for a customized experience.
Step-by-step explanation:
This question is related to the subject of Computers and Technology. Specifically, it is about Pega Customer Service, which is a software application used for customer service. It focuses on providing a process centric view that guides CSRs (Customer Service Representatives) through an interaction with a customer. The software also allows tailoring a process based on attributes of a customer, providing a customized experience.
Pega Customer Service is a CRM tool that personalizes customer interactions through customization based on customer attributes and provides CSRs with a process-centric view to guide interactions efficiently.
The query pertains to Pega Customer Service, which is a customer relationship management (CRM) tool designed to manage and optimize customer interactions in a business context. Pega Customer Service enables customization of customer interactions by altering the service process in accordance with the characteristics of each customer. This targeted approach aims to enhance the overall customer experience by providing a more personalized service. Furthermore, Pega Customer Service aids customer service representatives (CSRs) by offering a process-centric view that directs them through each customer interaction. This structured guidance helps CSRs to be more efficient and ensures consistency in the quality of service delivered.