Question

*Knowledge Management System Solutions (continued)*

Many service desks develop standards that describe how to write resolutions

Standard resolutions typically contain:

Answer 1

Standard resolutions for service desks typically include problem description, proposed solution, steps to implement the solution, and expected outcome.

Step-by-step explanation:

Knowledge Management System Solutions:

When it comes to service desks, standard resolutions are developed to provide guidelines for writing resolutions. These standard resolutions typically include key information such as:

• Problem description
• Proposed solution
• Steps to implement the solution
• Expected outcome

For example, if a service desk is receiving a ticket about a software issue, the standard resolution may include details about how to troubleshoot the issue, recommended fixes, or steps to escalate the ticket if the initial solution doesn't work.