Final answer:
Customer service done remotely through telecommunications in a central location typically refers to a contact or call center. Technological advancements in telecommunications have allowed for a significant shift in customer service delivery methods, enhancing efficiency and cost-effectiveness.
Step-by-step explanation:
Customer service that is done in a central location where telecommunications is the major method of service refers to contact centers or call centers. These centers are equipped to handle a large volume of requests by telephone and are increasingly including channels like email, chat, and social media. The telecommunications industry, under the oversight of entities like the FCC, has seen significant deregulation and technological change since the 1990s. With advances in technology, such as the shift from traditional wired phone lines to microwave, satellite transmission, and cellular systems, competition has increased, driving down costs and expanding consumer choice.
Telecommunications have revolutionized how services are delivered, making long-distance interactions more efficient and economical. As a result of telecommunications advancements, many services and products that previously required physical presence or delivery can now be provided digitally, which includes sectors like software, media, and financial services. Moreover, international trade has been facilitated through agreements and treaties, further integrating global markets.