Final answer:
A workaround is a temporary fix to an issue; it may become a final resolution if it fulfills customer needs and aligns with service agreements. Poor design decisions can necessitate such workarounds, and overcoming these issues can result in satisfactory outcomes for both customer and provider.
Step-by-step explanation:
A workaround is often a temporary solution to overcome issues in a system or process, but the question posits it as a final resolution. However, in business practice, it's important to distinguish a workaround from a permanent fix. Implementing a workaround indeed can satisfy customers in the short term, making it a viable solution to swiftly address a problem and resume operations. The proposal concludes with a restatement of the proposed solutions and a call to action. This restatement is an essential component of good customer service and problem resolution. Nevertheless, it's also crucial to acknowledge that poor design decisions made in the early stages could potentially lead to issues that only workarounds can address, and sometimes these become the de facto long-term solutions.
As Kiara Pipino suggests, overcoming hurdles in the process is paramount because the alternative is a lose-lose situation. Finding a successful way out signifies that the issue gets resolved to the satisfaction of all parties involved. Ultimately, the decision on whether to close a call post-workaround implementation depends on the nature of the problem and the agreed-upon service level agreements between the customer and the service provider