Final answer:
Phone skills crucial for good customer service include clear articulation, respectful language, and active listening. Demonstrating these skills through examples is often preferred by employers, as they are indicative of real-life competencies. Proactiveness is also a valued trait that enhances communication effectiveness.
Step-by-step explanation:
Phone skills are essential for providing good customer service and can greatly influence a customer's perception of a business. A few key aspects of phone communication include speaking clearly, using professional and respectful language, and being resourceful in addressing customer inquiries. Employers often look for individuals who can demonstrate strong communication skills, as mentioned in various job ads, indicating the importance of being able to clearly document activities and present information effectively.
Moreover, active listening is crucial, as it helps in understanding the customer's needs and resolving any issues promptly. Being professional on the phone also encompasses using specific terms or jargon appropriately, enunciating clearly, and maintaining a friendly yet professional demeanor. This not only strengthens internal communication with managers and colleagues but also establishes and maintains positive relationships with external customers. Employers value examples that demonstrate these skills, as they are often indicative of a person's ability to handle real-life work situations effectively.
Lastly, it is beneficial to be proactive and to have a proactive attitude, as this trait shows an employer that you have the initiative to go beyond basic requirements and contribute positively to the workplace. These phone skills are not just applicable in customer service roles but are valued across various industries and career paths.